Service Industry Software: Efficiency Redefined

Service Industry Software

Welcome to ERP365, where we redefine service industry operations with Acumatica Cloud ERP. Catering to construction, manufacturing, distribution, and field service sectors, our solutions deliver unparalleled real-time control and efficiency. Embrace the power of cloud technology to enhance remote work capabilities and streamline operations. ERP365, in partnership with Acumatica Cloud ERP, brings you the tools to optimize schedules, coordinate field activities, and foster real-time collaboration, all aimed at elevating service management to new heights.

Service Industry Software Powered by ERP365 and Acumatica Cloud ERP

Elevate your service industry operations with ERP365, powered by Acumatica Cloud ERP. Our solution is tailored for sectors like construction, manufacturing, distribution, and field services, offering a robust, cloud-based platform for seamless management. Gain control over every facet of your business, from remote work capabilities to real-time coordination and schedule optimization, all within one integrated system. Transform your service management with ERP365 and Acumatica Cloud ERP, where innovation meets efficiency.

The Acumatica Cloud ERP Service Management offers an advanced solution for transforming field service operations. Key features include real-time coordination of field activities, optimised scheduling using GPS and route optimisation, and mobile capabilities for on-the-go management. We designed our system for intuitive use, with role-based dashboards that enable efficient and error-reduced management of service tasks.

Seamlessly connected with Acumatica’s comprehensive ERP suite, our service management tool enhances operational visibility, accelerates service delivery, and integrates with various applications for a unified service experience. Its innovative approach to managing field services, from dispatch to customer feedback, makes it an indispensable asset for businesses aiming to streamline their service operations and elevate customer satisfaction.

Empower Remote Workforce with Advanced Cloud Capabilities

Build a cloud platform that empowers remote workers with GPS navigation, voice-dictation for field notes, and image capture on their phones. You can easily start service orders, take pictures of expense receipts, and complete orders from any device.

Comprehensive ERP for Growth and Efficiency

Boost growth in your organisation with an all-in-one ERP app that handles service appointments, scheduling, equipment, finances, and inventory.

Flexible Access with Consumption-Based Licensing

With consumption-based licensing, service organizations can give remote technicians, external service providers, warranty providers, vendors, and customers access to the application without charging extra.

Acumatica Service Management – Key Features

Acumatica Service Management offers an integrated ERP solution, streamlining service scheduling, equipment management, and financial tracking. Key features include mobile access for field operations, real-time inventory management, and a flexible, consumption-based licensing model, ensuring efficiency and accessibility for all users.

Calendar Boards

Create new appointments or assign resources to scheduled appointments. View your resource schedules by day, by week, or by month, and filter calendars based on appointment requirements.

Appointments

Update technician schedules from the office. Technicians can start and end appointments in the field providing instant status updates to users in the application. Manage single or multi-day appointments and pause appointments for travel or break times.

Resource Scheduling

Schedule technicians based on workload, location, or by skill or certification. Ensure technicians have the right equipment and inventory to complete the job.

Flexible Billing

Generate invoices based on estimations or actuals, and group invoices by service order, time frame, or customer purchase order. Define different billing rules by the customer and by service order type.

Multi-Language and Localization

Support multiple languages, date formats, and number formats. Define a default language by user, for the web, and on the mobile app.

Route and Resource Tracking on Maps

Visualize estimated route and route statistics for each technician. View actual route history and real-time GPS location to keep track of resources.

Mobile App

Update appointments on the road or at customer locations using the mobile application available for Android and iOS. Access customer history, take payments, enter expense receipts, and capture signatures directly from your mobile device.

Warranty Management

Establish warranty offers for your customers, specifying which parts are under warranty to avoid confusion, mischarges, and objections. Multidimensional contracts (different warranty periods for different components of the system) help to track warranties from sales to repair in the field, specifying what is covered and what is not. This helps ensure billing accuracy and improve customer satisfaction.

Link AP Bills

Simplify cost tracking by linking accounts payable bills to field service appointments for holistic expense management and financial analysis by appointment.

Contracts and Renewals

Manage contracts for sale and service, maintenance repair, and recurring maintenance scenarios. Define billing procedures and. generate service orders with flexible frequencies. Simplified service contract renewals optimise and streamline business workflows.

Enterprise-Wide Integration

Convert CRM opportunities for service orders and appointments. Allocate stock items to service orders and create purchase orders from the field. Create appointments for a project and manage budgets and profitability across any project. Capture time for employee time cards used for payroll. Manage inventory with integrated purchasing, requisitions, and powerful inventory replenishment logic.

Acumatica Service Management: Empowering Efficient Operations

Unlock the full potential of your service industry operations with Acumatica Service Management. Our solution is designed to streamline processes, enhance productivity, and ensure customer satisfaction.

Comprehensive ERP Integration

Real-Time Financial Oversight

Advanced Inventory Control

Mobile Operation Support

Efficient Resource Scheduling

Flexible Licensing Model

Intuitive User Interface

Seamless Team Collaboration

Customizable Service Solutions

From Our Customers

See what Acumatica can do for you.

Acumatica offers a cloud-based manufacturing management solution that is future-proof, enabling streamlined processes and providing valuable insights into manufacturing operations.